Welcome to our Frequently Asked Questions (FAQ) section.



Welcome to our Frequently Asked Questions (FAQ) section. Here, we’ve compiled a list of the most common questions our customers ask us. We hope you find the information you’re looking for, but if you don’t see your question answered below, please feel free to get in touch with us.

We offer a wide range of lighting products, including LED strip lighting, LED profiles, LED transformers, controllers, and more. Please visit our Products page for a full list of our offerings. 

Yes, we offer customized lighting solutions tailored to meet your specific project requirements. Please contact us to discuss your needs.
We do our best to ship core products the same day whenever possible. For products that are not regularly stocked, lead time may vary based on the project requirements.

Our products come with a manufacturer’s warranty, which varies based on the product. Please refer to the product datasheet or contact us for more information. 

Once your order has been shipped, we will provide you with a tracking number that you can use to monitor the progress of your shipment.

You can request a quote for your lighting project by contacting us through our Get in Touch page or by emailing us directly. 

Yes, we offer discounts for bulk purchases. Please contact us for more information.

Yes, we can provide lighting design services through our sister company, Neue. Visit their website at for more information.

We accept a variety of payment methods, including credit cards and bank transfers. Please contact us for more information on payment options.

To provide our customers with the fastest service possible, we keep core products in stock at all times, including LED strip lighting, LED profiles, LED transformers, and controllers. These items are ready to ship the same day in most cases.

For products that are not regularly stocked, we order them based on project requirements, but we still prioritize getting them to our clients as quickly as possible. Rest assured that we work diligently to ensure our customers receive their products as soon as possible.”

We take pride in our extensive warehouse filled with product samples and our knowledgeable team who can answer any questions you may have. Plus, since our products are easy to carry, we’re happy to bring them to you.

We understand that your time is valuable, so we’re happy to arrange to meet you at your office or on-site to ensure a seamless and convenient experience. Just let us know what works best for you, and we’ll make it happen.”

Tell us about your project and
we'll tell you how to light it

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